Safeguard Against Skimming
APCA launched an important initiative on 18 March 2011 to help Australian retailers safeguard their businesses against card skimming fraud.
Every day, Australians make more than 10 million retail purchases using debit and credit cards at in-store terminals. Accepting card payments is safe, convenient and essential to the smooth operation of retail businesses.
Nonetheless, card skimming is a growing global problem and, as was seen in the well-publicised attacks on in-store terminals in 2009, Australia has been targeted. Without the right safeguards in place, any business that uses terminals is potentially at risk. The impact of skimming is significant - it can lead to loss of money, loss of customers and can undermine the reputation and credibility of businesses.
Working closely with representatives from the Australian Crime Commission, the Australian Federal Police and the NSW Police, APCA has designed and developed an industry education program for retailers on how to detect and prevent card skimming on their premises. The program, which is called Safeguard Against Skimming, includes two training videos (11mins each), an information brochure and other related training materials.
An Excerpt of the Training Video for Staff (1 minute)
Financial institutions and other point-of-sale (POS) service providers participating in this initiative will progressively roll-out the training from March 2011. For more information on how to safeguard against skimming, retailers should contact their POS service provider. Some contact details and relevant links are provided below.
ANZ
1800 039 025
Bank of Queensland
Email
Bank of Western Australia
1800 243 444 (Select '3' for customer service)
Bendigo and Adelaide Bank
1300 713 212
Cashcard
1800 243 444
Citibank
1300 550 298
or 13 11 75 (ask for Merchant Administration)
Tyro Payments Limited
Email