Fraud Statistics
2011 Financial Year


Fraud Perpetrated on Australian Issued Payment Instruments

1 July 2010 - 30 June 2011 (Revised December 2012)
Instrument No. of Fraud Transactions Value ($) of Fraud Transactions Total No. of all Transactions
(thousands)
Total Value ($) of all Transactions
($ million)
Fraud as % of Total No. of Transactions Fraud as % of total value ($) of Transactions
Cheque 932 11,696,682 274,584 1,345,737 0.0003% 0.0009%
Proprietary Debit Cards 35,975 11,347,326 2,857,812 272,723 0.0013% 0.0042%
Scheme Credit, Debit and Charge Cards 915,232 227,436,721 2,064,403 282,513 0.0443% 0.0805%
Total 952,139 250,480,729 5,196,799 1,900,973 0.0183% 0.0132%
Note:

Data for total number of all transactions and total value of all transaction is sourced from data published in the RBA Bulletin. The data is sourced from Table C6 for Cheques, Table C4 and C5 for the Debit Card (ATM-POS) Category and Table C1 and C5 for Credit/Charge Cards Category

r = Figures have been revised.

Cheque Fraud Perpetrated in Australia

1 July 2010 - 30 June 2011 (Revised July 2012)
Category Actual Exposure Recoveries*
On-Us Fraud Transactions Value ($) Transactions Value ($) Value ($)
Valueless 6 110,547 820 457,361,211 118,532
Fraudulently Altered 409 2,777,090 769 14,159,936 650,314
Stolen Blank Cheque/Book 241 2,881,957 510 5,601,663 291,117
Originated Counterfeit Cheques 124 739,339 274 65,971,632 90,600
Non-originated Counterfeit Cheques 48 607,474 410 45,488,720 55,014
Breach of Mandate 52 2,701,348 166 1,748,376 4,078
On-Us Total 880 9,817,755 2,949 590,331,538 1,209,655
   
Deposit Fraud
Valueless 21 1,379,932 410 19,026,515 709,269
Valueless - Kite Flying 1 4,773 102 27,164,055 6,000
Third Party Conversion 30 494,222 23 989,440 5,460
Deposit Total 52 1,878,927 535 47,180,010 720,729
   
Total 932 11,696,682 3,484 637,511,548 1,930,384

* Data on the “number” of Recoveries is not collected.

“Actual” losses can relate to “Exposure” during an earlier period. This explains why, in some reporting periods, actual losses may exceed exposure.

Explanation of Cheque Fraud Categories
On-us Fraud

On-us cheque fraud includes cheques issued by Financial Institution X and deposited back into Financial Institution X. Categories for On-Us Fraud include:

Valueless : - Covers cheques drawn on an account where there appears to be suspicious circumstances or where it is thought that the Cheque is stolen or forged or in any other way is fraudulently issued and action is taken in terms of Rule 4.4 in Schedule 10.

Fraudulently Altered Cheques :

Payee Only - cheques that have been altered to show payee details other than those originally authorized by the drawer and where no other area of the cheque has been altered.

Amount Only - cheques that have been altered to show $-amount details other than those originally authorized by the drawer and where no other area of the cheque has been altered.

Both Payee AND Amount - Cheques that have been altered to show payee details AND $-amount details other than those originally authorized by the drawer and where no other area of the cheque has been altered.

Note: Fraudulently altered cheques do not include cheques with forged signatures. These are included in Stolen Blank Cheque/Book and Originated or Non-Originated Counterfeit Cheques.

Where alterations are made to the MICR line, items are included in the counterfeit category.

Stolen Blank Cheque/Book - this includes original stolen blank cheques that are written or marked in order to be passed off as if by the legitimate signatory. Includes forged makers mark.

Originated Counterfeit Cheques - originated counterfeit cheques are produced using the paper of the original cheque to create a new, unauthorized cheque. Techniques used in this process include washing, laser printing, scanning and desk-top publishing.

Non-originated Counterfeit Cheques - non-originated counterfeit cheques made on new paper to create a new, unauthorized cheque. Techniques used in this process include laser printing, photocopying, scanning and desk-top publishing. This category also includes items where the MICR line has been altered.

Breach of Mandate – this involves payment of cheques which do not follow the original instructions or arrangements set up. That is, the cheque may require two signatories but the financial institution, through error, allows only one signatory. Other examples include a cheque drawn by a designated authority such as Financial Officer or Accountant and used for fraudulent purposes.

Deposit Fraud

Valueless - Covers cheques deposited to an account knowing that these cheques should not be honoured on presentation by the drawee financial institution as they are valueless (lack of funds), counterfeit, reported stolen, have been fraudulently altered or are in breach of mandate (e.g. do not contain required number of signatures).

Note: This category excludes customer cheques dishonoured or returned for lack of funds where cheques were drawn in error, that is, there was no intent to defraud.

Valueless: Kite Flying - the activity of depositing valueless cheques and making withdrawals against those valueless cheques, between accounts owned by the same person. Also called round robin transactions.

Third Party Conversion - this category includes unaltered cheques which have been deposited to an account other than the payee. This arises where the financial institution has made insufficient enquiry or verification of the depositor regarding their title to the cheque. It also includes cheques where there are two payees but the financial institution has allowed one payee to deposit the amount into their personal account without authority from the other payee.

Proprietary Debit Card Fraud Perpetrated in Australia

1 July 2010 - 30 June 2011 (Revised July 2012)
Category Transactions Value ($)
Debit Card Fraud – PIN Used:
Lost/Stolen 13,464 3,983,956
Never Received 2,232 813,813
Counterfeit/Skimming 15,757 5,233,598
Other 3,408 1,051,699
PIN Used Total 34,861 11,083,066
 
Debit Card Fraud – PIN Not Used:
Lost/Stolen 284 38,625
Never Received 38 6,261
Counterfeit/Skimming 709 205,749
Other 83 13,625
PIN Not Used Total 1,114 264,260
 
Total Debit Card Fraud 35,975 11,347,326

Note: For fraudulent transactions initiated at ATMs, POS terminals and other devices, the above statistics incorporate all transactions where either "cheque" or "savings" was selected, regardless of the type of card used (that is debit card, 'combo card', scheme card etc).

Minor revisions have been made to the fraud figures.

Explanation of Proprietary Debit Cards Fraud Categories

Lost/Stolen - fraud resulting from the loss or theft of an existing card and a fraudulent transaction has taken place. Where the authorised cardholder is NOT in possession of the card and a fraudulent transaction has taken place this is deemed to be Lost/Stolen. Examples include, although not limited to, situations in which it is suspected a family member/friend is using the card and the card details have been compromised, active card left in ATM, customer disputed transactions and PIN given under duress. Card Never Received - fraud where a card has been intercepted (stolen) during delivery to the customer and used before it was received by the customer.

Counterfeit/Skimming - the use of altered or illegally reproduced cards including the replication/alteration of the magnetic stripe and/or changes to the details on the face of the card with intent to defraud. Skimming is a form of magnetic-stripe counterfeiting in which criminals are able to copy magnetic stripe track information (including Card Verification Value - CVV) from a valid card. Information is then encoded on a counterfeit or stolen card and then used fraudulently.

Other - fraud that cannot be categorized under any of the other fraud type categories. This includes identity takeover and false applications, fallback transactions/downtime transactions, merchant collusion in fallback, system malfunctions, bank error etc.

This category does NOT include MOTO transactions, internet transactions or spam phishing which are not acceptable transactions in CECS. Where claims are not investigated and are not confirmed to be fraudulent, they should not be included in the Debit Card fraud reporting (ie. goodwill). etc.

Scheme Credit, Debit and Charge Card Fraud
Perpetrated in Australia and Overseas on Australia-issued Cards

1 July 2010 - 30 June 2011 (December July 2012)
Category In Australia Overseas Total
Transactions Value ($) Transactions Value ($) Transactions Value ($)
Lost/ Stolen 37,307 7,754,901 23,460 6,180,115 60,767 13,935,017
Never Received 8,801 2,327,637 651 418,918 9,452 2,746,555
Fraudulent Application 1,688 671,287 313 138,151 2,001 809,438
Counterfeit/ Skimming 33,218 13,361,945 81,779 30,886,199
114,997 44,248,145
Card Not Present (CNP) 251,507
56,286,705
472,487
107,757,416
723,994 164,044,121
Other 3,419 1,467,676 602 185,769 4,021 1,653,445
Total 335,940 81,870,153 579,292 145,566,569 915,232 227,436,722

Fraud Perpetrated in Australia on Cards issued Overseas

Category Transactions Value ($)
Lost/ Stolen 23,497 6,953,818
Never Received 1,332 319,713
Fraudulent Application 543 139,986
Counterfeit/ Skimming 70,520 22,961,330
Card Not Present (CNP) 135,681 33,207,575
Other 1,979 618,564
Total 233,552 64,200,986

r = Fraud figures have been revised.

Explanation of Scheme Credit, Debit and Charge Cards Fraud Categories

Lost/Stolen Card - fraud resulting from the loss or theft of an existing card and a transaction has taken place without the cardholder’s consent or authority.

Card Never Received - fraud where a card has been intercepted (stolen) during delivery to the customer and used before it was received by the customer.

Fraudulent Application - fraudulent applications are applications for card accounts using a fictitious identity, using someone else’s identity or providing false information during the application process.

Counterfeit/Skimming - the use of altered or illegally reproduced cards including the replication/alteration of the magnetic stripe and changes to the details on the face of the card with intent to defraud. Skimming is a form of magnetic stripe counterfeiting in which criminals are able to copy magnetic stripe track information (including Card Verification Value - CVV) from a valid card. Information is then encoded on a counterfeit or stolen card and used fraudulently.

Card Not Present (CNP) - the use of account information including pseudo account information without the physical card being involved, via the phone, mail, Internet etc. without the authority of the cardholder. This category also includes fraud where a card should normally be present (eg: in a retail transaction) but a merchant has chosen to accept the transaction based on a card number only and it turns out to be a fraudulent transaction.

Other - fraud that cannot be categorised under any of the other Fraud Type categories. For example fraud using imprints of cards at merchants, or use of an existing account without the authority of the cardholder by a person who gains access to and use of the account through an unauthorized means, such as a fraudulent change of address or request for re-issuance of cards (but not lost or stolen cards).